Contact support
Describe the problem and include the information listed below.
The PoleMaster does not connect
Quit any other application that may use the camera, disconnect and reconnect the USB cable, then try again. Keep only one PolarShift window connected to the camera.
Too few stars are visible
Exposure and gain adjust automatically by default. If using manual controls, increase exposure or gain gradually. Remove the lens cap, check focus and avoid saturating bright stars.
Calibration cannot complete
Capture 4 to 6 stable, distinct RA positions manually; 5 are recommended. Use the countdown to move away before each exposure. Keep the tripod still and rotate only the RA axis between captures.
Reinstalling or changing Mac
Find PolarShift in your Mac App Store purchases to reinstall it or get updates. No PolarShift key or account is required.
Information to keep for support
Note the PolarShift version and build shown in About PolarShift, the macOS version, the Mac model and the exact message displayed by the application.